Shipping policy
SHIPPING POLICY
Last updated: July 20, 2026
Thank you for shopping with Maibez. This policy explains processing times, estimated delivery, tracking, customs charges, address problems, delays, and damaged or missing parcels.
1. Shipping Coverage
Maibez ships to eligible destinations in the United States, Canada, the United Kingdom, Europe, Australia, and other supported international locations.
Delivery availability is confirmed at checkout.
We may be unable to deliver to certain restricted, remote, military, freight-forwarding, or high-risk destinations.
2. Order Processing
Most orders are processed within 1–3 business days after payment has been successfully confirmed.
Business days do not normally include weekends or public holidays.
Processing may take longer during:
• Major promotions
• Holiday periods
• New product launches
• Unexpectedly high order volume
• Payment or address verification
• Inventory or carrier disruptions
Processing time is separate from delivery time.
3. Estimated Delivery Time
Estimated delivery times after dispatch are:
• United States: 7–15 business days
• United Kingdom and Europe: 7–15 business days
• Canada and Australia: 7–18 business days
• Other international destinations: 10–25 business days
These timeframes are estimates and are not guaranteed delivery dates.
Delivery can be affected by customs inspections, severe weather, public holidays, carrier disruptions, remote locations, incorrect addresses, and other events outside our reasonable control.
4. Tracking Information
When tracking is available, tracking details will be sent to the email address used at checkout after the order has been dispatched.
Tracking may take 2–5 business days to show its first update after the shipping label is created.
Some international tracking systems may not update during every stage of transit.
5. Shipping Delays
If we become aware that an order cannot be shipped within the stated or agreed period, we may contact you with:
• An updated estimated shipping date
• The option to continue waiting
• The option to cancel the unshipped order for a refund
Please ensure that your email address and telephone number are accurate so that we can contact you regarding your order.
6. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
Before submitting an order, please confirm:
• Recipient’s full name
• Street address
• Apartment, suite, or unit number
• City
• State, county, or province
• Postal or ZIP code
• Country
• Telephone number
Contact us immediately if an address needs to be corrected.
We cannot guarantee that an address can be changed after an order has entered processing or shipment.
Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
7. Customs, Duties, and Import Charges
International orders may be subject to customs duties, import taxes, local VAT, brokerage charges, or handling fees.
Unless checkout clearly states that these charges are included, they are determined by the destination country and are the customer’s responsibility.
Maibez does not control customs processing or local import charges.
Customers are responsible for confirming that the product can be legally imported into their destination country.
8. Lost or Missing Packages
If your order has not arrived after the estimated delivery period, contact us at:
Email: croesdrusilla8596@outlook.com
Phone: +1 564-627-6855
Please provide your order number and delivery address.
We will review the tracking information and contact the carrier when appropriate.
If tracking shows that a package was delivered, please first check:
• Around the delivery location
• With household members
• With neighbors
• At a reception desk or mailroom
• At a local postal or carrier facility
• Any safe location used by the carrier
A missing-package investigation may be required before a replacement or refund can be approved.
9. Damaged Packages
If your order arrives damaged, keep the product and all original packaging.
Contact us promptly and provide photos of:
• The damaged product
• The outer shipping box or mailer
• The internal protective packaging
• The shipping label
• The damaged area
Please do not discard packaging until the claim has been reviewed.
10. Multiple Shipments
Products from the same order may occasionally be shipped in separate packages.
Separate packages may arrive on different dates and may have different tracking numbers.
You will not be charged additional shipping fees because we divided an order into multiple shipments.
11. Refused and Unclaimed Deliveries
If a parcel is refused, left unclaimed, or returned because of an incorrect address, the customer may be responsible for actual return and redelivery charges where permitted by law.
Any refund will be processed after the returned parcel has been received and inspected.
12. Contact Information
Maibez
Email:
croesdrusilla8596@outlook.com
Phone:
+1 564-627-6855
Business address:
[ADD YOUR BUSINESS ADDRESS]