Refund policy
REFUND & RETURN POLICY
Last updated: July 20, 2026
At Maibez, we want you to shop with confidence. This policy explains how returns, refunds, cancellations, damaged products, and incorrect orders are handled.
1. 30-Day Return Period
You may request a return within 30 calendar days after receiving your order.
To qualify for a standard return, the item must:
• Be unused and in its original condition
• Include all original parts, accessories, inserts, and packaging
• Show no signs of wear, alteration, damage, or misuse
• Be accompanied by valid proof of purchase
Please contact us before returning any product. Returns sent without prior authorization may not be accepted.
2. How to Request a Return
To request a return, contact Maibez using the details below:
Email: croesdrusilla8596@outlook.com
Phone: +1 564-627-6855
Please provide:
• Your full name
• Your order number
• The reason for the return
• Clear photos or videos if the product is damaged, defective, incomplete, or incorrect
If your request is approved, we will provide return instructions and the correct return address.
Do not send a return to the address shown on the original parcel unless we specifically instruct you to do so.
3. Change-of-Mind Returns
For returns caused by a change of mind, accidental purchase, preference, or ordering the wrong option, the customer is responsible for return shipping costs unless applicable law requires otherwise.
Original delivery charges, expedited shipping charges, customs duties, import charges, and currency conversion fees are not refundable unless required by law or caused by an error on our part.
We recommend using a tracked return service. Maibez is not responsible for return parcels that are lost before reaching the authorized return location.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or different from the item ordered, contact us as soon as possible, preferably within 7 days of delivery.
Please include clear photos of:
• The product
• The damaged or incorrect area
• The shipping packaging
• The shipping label
• Any missing or damaged accessories
After reviewing the evidence, we may provide a replacement, refund, replacement part, or another appropriate solution at no additional cost to you.
The recommended 7-day reporting period helps us investigate shipping damage quickly. It does not reduce any mandatory consumer rights available under applicable law.
5. Non-Returnable Products
A return may be refused when:
• The return request is submitted more than 30 days after delivery
• The product has been used, altered, damaged, or misused
• Parts, accessories, or original packaging are missing
• The product was returned without authorization
• The product is personalized or custom-made
• The item is a gift card
• Damage resulted from improper storage, cleaning, handling, or use
These exclusions do not apply where applicable consumer law requires a repair, replacement, refund, or another remedy.
6. Order Cancellations and Changes
Contact us immediately if you need to cancel or change an order.
We will make reasonable efforts to help, but cancellation or modification cannot be guaranteed after an order has entered processing, packing, or shipment.
If an order has already shipped, you may need to receive it and follow the return procedure.
7. Refund Processing
After an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method, normally within 10 business days after approval.
Your bank, card provider, or payment service may require additional processing time before the funds appear in your account.
Please contact us if more than 15 business days have passed since your refund was approved.
8. Partial Refunds
A partial refund may be offered where permitted by law if:
• The product has minor cosmetic damage
• Original packaging or accessories are missing
• The product shows handling beyond what is reasonably necessary to inspect it
• The product has lost value because of the customer’s handling
We will explain any proposed deduction before processing the refund.
9. Refused, Unclaimed, and Undeliverable Orders
If an order is refused, left unclaimed, or returned because the customer supplied an incorrect or incomplete address, actual return shipping, handling, and redelivery costs may be deducted from the refund where permitted by law.
10. UK and European Consumer Rights
Where applicable consumer law provides additional rights, those rights remain unaffected by this policy.
Eligible UK and European customers may have the right to cancel an online purchase within 14 days after receiving the product without providing a reason.
After notifying us of cancellation, the customer must return the product within the period required by applicable law.
Customers may generally be responsible for direct return shipping costs for change-of-mind cancellations, provided this was disclosed before purchase.
For faulty, damaged, unsafe, or misdescribed products, customers may be entitled to repair, replacement, price reduction, or refund under applicable consumer law.
EU customers may also have a minimum legal guarantee for goods that are faulty or do not match their description. This legal protection is separate from our voluntary 30-day return policy.
11. Contact Information
Maibez
Email:
croesdrusilla8596@outlook.com
Phone:
+1 564-627-6855
Business address:
[ADD YOUR BUSINESS ADDRESS]